Cancellation and Refund Policy

Pro subscription

• You can cancel Pro at any time from Plans in your dashboard.
• After you cancel, Pro stays active, with its tailorings, until the end of the month you have paid for, and it does not renew.
• A payment for a month that has already started is not refunded.

Credit packs

• A credit pack can be refunded within 7 days of purchase if none of its credits have been used.
• Credits do not expire, so unused credits are not refunded after that.

Charges made in error

If you are charged twice, or a payment does not add tailorings or Pro to your account, the payment is refunded in full.

Failed tailorings

A tailoring that fails without producing any changes is not counted, so there is nothing to refund.

Deleting your account

Deleting your account forfeits unused credits and ends Pro, without a refund for the current month.

How to ask for a refund

Write to the address on the Contact page with the email address of your Chills account and the Razorpay payment ID from your receipt. Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days, depending on your bank.